I have to say that I�ve been using RP for almost two years now, and I have never had a bad experience with the help line. In fact, ResultsPlus customer service is the most friendly, helpful customer service I�ve ever experienced! I don�t know where you recruit your staff, but it continually amazes me. Thanks so much for your help.
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Kara Garbe
Grants Manager
Twin Cities RISE
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I REALLY like you guys up there. You are all so helpful. Thanks for all your kindness. In this busy world of "big" business, you don't often find companies that will take the time and definitely customer service is out the window. I appreciate the friendly help I get from everyone I talk to there.
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Renee Simmons
Administrative Assistant
Alzheimer's Assn Greater Iowa Chapter
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You have great training classes, you are always making great improvements to the programs, and you have the best customer service & support! The program is easy to use and has a lot of offer.
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Kim Droullard
Office Manager
Dubuque Humane Society
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We have used the ResultsPlus product since 1988, first for over 15 years at Sisters of St. Joseph in Philadelphia, and now as consultants to nonprofits. We find there isn't another software product on the market that meets our needs as well as ResultsPlus. The support staff is outstanding in their ability to respond to questions and to listen to recommendations (for enhancements). We feel very confident in the product and highly recommend ResultsPlus to our clients.
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Sisters Madeline Franze and Mary McFadden, SSJ
Development Consultants - Philadelphia
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With ResultsPlus you get powerful queries, can export to Excel, and a good database structure.
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John Verbrugge
Inner City Christian Federation
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The various reports to track the results of our YTD performance are awesome! ResultsPlus gives us the ability to track the performance of our various appeals and also makes it easy to merge our appeal letters and donation receipts. We also developed custom fields to track our volunteer hours. Customer support has always been available, friendly, and helpful. We have been able to almost double our membership contributions in the past two years primarily due to the resultsplus software.
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Jim Backhus
President & Volunteer
Tahoe Rim Trail
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Having used other software tech support programs, the folks at Metafile are far and away the best I have encountered. You are easy to reach, courteous, patient, and ALWAYS helpful!
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Nancy McGowan
Database Administrator
Alzheimers Association-Central IL Chapter
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We made the decision to computerize our index cards and paper files. We selected ResultsPlus because it provides a powerful range of features yet is remarkably easy to use and relatively inexpensive.
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Maggie Schoepski
Ronald McDonald House
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We have been using ResultsPlus for the past 10+ years and your support staff have always been professional, well-trained, friendly, and extremely helpful. They have made my job easier on numerous occasions for which I am so very grateful.
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Barbara Turriff
Community Support Services
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Results has really helped to push our fund raising into high gear. It is working very well for us.
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Anne Howarth
Development Assistant
Conservatory Lab Charter School
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Our I.T. Guy says that "hands-down" ResultsPlus has the best customer service he works with.
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David Swinehart
Sartori Health Care Foundation/Covenant Health Systems
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I love the customer support staff - they make my life much easier!!
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Rosa C. Bare
Pleasant View, Inc
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I can't praise enough the quality of tech support that I receive from ResultsPlus staff. Every time I have called for help, my request has been promptly answered, the help delivered, the problem solved. I have never been made to feel "stupid" or that my question wasn't important.
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Mary Temple
Director of Development
Visiting Nurse Association of Erie County
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The customer support -- from initial sales contact through training to ongoing technical help has been all that the company and the reference people claimed that it was. I have no trouble in recommending the product and the company enthusiastically.
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Maxyne D. Schneider, SSJ
Executive Director
House of Peace & Education, Inc
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I have been using results since 1989 and it is very user friendly and the support is top notch.
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Pat Martin
Nazareth Academy
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We used ResultsPlus essentially out of the box to track our first ever capital campaign. The pledge tracking and reporting systems that came pre-formatted allowed us to start immediately and to do so accurately. Sending the right things to the right people at the right times, and being accurate in our accounting and information systems, allowed us to surpass our goal. I have no doubt that without ResultsPlus, in our particular office environment at least, we would have raised probably half of what we did.
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Greg Orwoll
Colts Drum and Bugle Corps
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Out of all of the programs I have used, Metafile has the best customer service. I have never felt more confident in a company - they never left me hanging!
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Candy Dillon
Alzheimer's Association of Central Ohio
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As someone who has been in the development business for 13 years, I have worked with several different systems -- including a customized version created for a specific organization. ResultsPlus is by far the most versatile, user-friendly, and helpful product I have used.
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Susan F. Skinner
Director of Development
Good Samaritan Hospital Foundation
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The Mail Merges are a dream -- very streamlined and easy to use.
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Pamela Gillespie
Technical Systems Supervisor
NAUTICUS
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One of the beauties of the outcome of this program [Kronkosky's donation of ResultsPlus software and training to over 150 area nonprofits, plus 1000+ computers to run the software on] has been the establishment of the Users Group here in the San Antonio area. Our program was instigated in late 1998, and this Users Group is still going strong. About 30-40 people meet once a month. It varies who shows up, but I'd say it has become an integral part of the way these organizations conduct their fund-raising business.
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Palmer Moe
Managing Director
Kronkosky Charitable Foundation
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ResultsPlus has been very reliable for 15 years now. I have never used another program. Customer support I have recieved over the years has been very helpful and patient. I never feel like I am asking a stupid question.
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Sally Pietrofitta
Missionaries of the Sacred Heart
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What I really like the most about ResultsPlus is that it can quickly create reports, mail merges, labels, etc. -- saves us time. (Until recently, our staff was typing address information for each thank you note individually.)
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Shannon Christman
Martin Library
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What I like most about ResultsPlus is it is easy to use. The manuals that come with the product show actual screens and are easy to follow. Tech Support is WONDERFUL - staff is friendly, knowledgeable and has helped me on numerous occasions, turning what I thought was a nightmare into I CAN DO THIS!
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Carol Vinciguerra
Development Coordinator
The Resource Center
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ResultsPlus has been great for us. We have used it for four years. The support is never failing. It does what I want, when I want and was the most cost effective program available. At my previous job we used one of the most expensive programs on the market and it didn't hold a candle to ResultsPlus. The support took much longer to call back and often I had conflicting solutions. ResultsPlus Support team knows their stuff and they are real people on the other end of the line.
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Marge Thiesse
Martin Luther High School
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I work for the St. Petersburg College Foundation and use ResultsPlus. About 5 years ago I facilitated conversion to your software for the foundation database. Recently it was decided to take the college's alumni database from on old mainframe system to a PC software database. My suggestion to go to ResultsPlus was accepted and now I've just gone through conversion for the second time. I appreciate all the changes you included over the years, especially in Version 6.0 as many of them were those I personally requested. It makes your package stronger for the user, your company a cut above, and it leaves me with no hesitation in recommending your product to others.
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Linda Wilke
Development Officer
St. Petersburg College Foundation, Inc.
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I am a real advocate of ResultsPlus. We have had visits from other foundation personnel, and phone calls also, asking what donor database we use and how well we like using it. I always give them a positive answer and I stress the fact that your support is so great. I tell them that you get back to me within two hours or less when I have a problem and that we work together until we have a solution, which is usually in a timely manner. Thanks for such a great product and support when needed. I am truly a satisifed customer.
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Ms. Jacque Powell
Administrative Assistant
Latrobe Area Hospital Charitable Foundation
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I have been using ResultsPlus for 12 years and I love it! It is very user friendly and understands necessary things to keep a donor base for a hospital foundation.
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Nancy Youngblood
Baptist Health System Foundation, Inc
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We've been using ResultsPlus since 1989 and we've grown along with it. The program enhancements over the years have been terrific and the support is always prompt and courteous. Great doing business with you!
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Robin L. Kriley
Administrative Assistant
Home Health Services Foundation
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Fundraising Software - ResultsPlus does it all and continues to get even better with each upgrade. We have used ResultsPlus since 1989. The technical support team is the VERY best!
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Dorene Glotz
Brother Rice High School
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Easy to learn, easy to use, great support, great product!
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Barbara Devetski
Executive Director
The Women's Fund
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Technical support has been very helpful to me as a relatively new user. The system for communicating problems is effective. Staff is helpful on the phone and willing to put solutions in writing.
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Pat Shevlin
Catholic Theological Union - Chicago, IL
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I have just downloaded our mailing list from Access to ResultsPlus. It was easier than you can imagine!
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Veronica Lee
Alzheimer's Association - Northern Virginia Chapter
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ResultsPlus for Windows enables us to easily get the reports we need for our monthly board meetings. And, we get the information in a format that�s neat and professional looking! With ResultsPlus for Windows, I find that it�s easy to get around and do what I need � it�s a package that really takes advantage of the features of Microsoft Windows.
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Emily Smith
LIFT (Literacy Instruction for Texas)
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ResultsPlus for Windows is so user-friendly! It was easy to train a volunteer to input pledges � the ability to quickly design and use Quick Entry Forms is a fantastic feature.
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Sharon Winger
Diocese of Lafayette
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Leading-edge product features and superb technical support are just two reasons why I�m confident that choosing ResultsPlus for Windows was a sound decision.
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Connie L. Rivera
Executive Vice President and Chief Operation Officer
Alzheimer�s Association
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