Using desktop-sharing technology, we can remotely observe your computer's screen to assist you through each step using your system and data . Virtual consulting is perfect for special projects, such as creating a new report or customizing screens, or to help a new user quickly understand how to apply general techniques to their specific needs.
- pre-installation analysis and planning
Prior to installation a Support Specialist can assist you with a review of your business processes to plan and tailor ResultsPlus for your organization.
installation and configuration
After the system has been designed and described in writing, a Support Specialist can remotely assist your organization with the installation and configuation of ResultsPlus.
system implementation review (SIR)
A Support Specialist can review your ResultsPlus implementation to ensure that all system and administration tasks are operating properly, provide a more in-depth understanding of specific ResultsPlus functionality, document the implementation, issues, user training needs, and provide information about ResultsPlus features.